Need an edge in Customer Service? Look no further!
In today’s world, Customers seek technological convience to make their lives easier. This means that we all need to be customer minded when considering things from POS systems to webforms to provide them with the best experience.
Forms? Store Them In The Cloud!
Have you been emailing Microsoft Word forms to your customers? Opting for cloud-based forms can greatly enhance the user experience. By doing so, your customers no longer need to save a form to their computer and remember to send it back via email. Instead, they can simply follow a link and complete the form online using any device.
Go Digital With Your Signatures!
According to experts, the use of eSignatures is projected to increase by 69% by 2024. The ability to sign documents digitally eliminates the need for physical signatures, thereby increasing the likelihood of more contracts being signed. This eliminates potential hurdles that can arise from printing out a form, signing it, and then scanning it back in.
Use AI & Chatbots To Deliver Information, Faster!
Often, when someone is making a purchasing decision, they have questions that need answering. If they cannot easily and quickly find the answers they need, they may choose to take their business elsewhere.
Use SMS To Accelerate Your Business
SMS notifications are a form of technology that can enhance the customer experience. Emails have become inundated with spam and promotional messages. In situations where customers need to receive information regarding their purchases or shipments, they often prefer receiving it via text. This ensures that the message is not missed.
Get Seen With An App For Your Business!
The shift from websites to apps has been ongoing for some time now. While the internet is still very much in use, apps are gaining popularity. This is largely due to the increasing use of smartphones.
Rollout a Kiosk For FAQ!
Having an FAQ kiosk available in retail stores can enhance the customer experience by providing a quick and easy way for customers to get their questions answered. It can also help them find sales and coupons more easily.
Use VoIP Phones To Enable Flexibility!
Your business phone system is not just an internal IT tool, but also an important customer-facing technology. The experience customers have when they call your business can significantly impact their perception of your brand.
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