Why Your Business Needs Custom Automation

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Written by

Jett Jackson - Director of Software Development

Published Tuesday, April 5, 2022.

Businesses lose an uncountable amount of hours to manual processes, whether it's copy-pasting from Excel documents or manually updating websites.

Reclaim those hours with Lumity, and see the huge ROI available!


Why Custom Automation?

There are a lot of tools out there that can automate processes, however they’re often limited and clunky, and can leave you with a half-baked solution. Creating a custom solution is as much about the process as it is about the end result.

A lot of companies we talk to might not fully understand what’s possible; completely disparate systems may quite easily talk to one another with a custom tool. When you engage Lumity Technology Solutions you engage our team of automation experts, who can help analyse your business flows and isolate pain points that might not be identified in an internal review.

The Process

Creating custom business automation follows quite a standard, proven process:

1. Engage automation experts

Book in a time with us to discuss your business automation opportunities!

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2. Comprehensive business process review

Inefficiencies lurk in the darkest corners, to isolate them we recommend a full business process audit. This involves reviewing:

  • Sales
  • Quoting
  • Project management
  • Time sheeting and time management
  • Billing and invoicing
  • CRM/ERP integrations

We’ve yet to find a client that hasn’t had huge opportunities in these areas, automation in these areas will not only save time, but they’ll allow your business to scale fluidly.

3. Outline opportunities

Once the initial automation prospects have been identified it’s time to dig deep into the opportunities available. Here we can extrapolate a rough ROI and implementation plan.

These outlined opportunities can often identify significant risks for businesses, for example - typos in important data such as quotes and financial transactions can lead to disaster.

4. First implementation and testing

The first implementation is the taste of automation that leaves our clients wanting more.

This is still a manually run process, designed to work in sync with your employees so that it can be supervised and reviewed.

5. Iterate on feedback

The first iteration of an automation often exposes a large amount of additional automation opportunities, as our fifth step in the process we work closely with the day-to-day users of the first implementation to continue to enhance and improve its functionality.

6. Final implementation

Our final goal of process is full autonomy, allowing your employees to seamlessly work in multiple systems without needing to worry about duplicating work.

This is where custom integrations and development shine, enabling you focus on your business and what you do best, and leaving the tedious tasks to an automation.

Find out more about some of our projects here.

7. Ongoing support

Many other custom development solution providers can leave you high-and-dry once their initial fee has been extracted.

That’s not our way, as part of our structure we offer ongoing support and documentation for our solutions. With our broader Managed Service Agreements covering support of custom applications you can rest easy knowing your investment in automation will be supported and maintained.

If any of the above gets you excited, don’t hesitate to reach out and book a free consultation with our automation experts.